Refund policy

We take great pride in crafting exceptional wines and providing an outstanding customer experience. If you are not completely satisfied with your purchase, please review our policy below.

Returns & Exchanges: Due to Michigan State Laws, we cannot accept returns on wine, spirits, or other perishable items. However, if your order arrives damaged, defective, or incorrect, we are happy to provide a replacement or refund.

Damaged or Incorrect Orders: If you receive an order that is damaged in transit or incorrect, please contact us within 7 days of delivery at hello@moerschhg.com with the following information:

Order number
Photos of the damaged or incorrect item(s)
A brief description of the issue

We will review your request and, if approved, send a replacement or issue a refund to your original payment method.

Corked or Faulty Wine: While rare, if you receive a bottle that is corked or has a quality concern, please reach out to us within 30 days of purchase. We may request that you return the bottle for evaluation before issuing a replacement or store credit.

Cancellations & Order Modifications: If you need to cancel or modify your order, please contact us as soon as possible at hello@moerschhg.com Once an order has been processed or shipped, we are unable to make changes.